The principle guidelines for the installation, commissioning and technical departments at Mariani are, to supply a quick, efficient, professional and courteous service to their customers all over the world.

For Mariani the after-sales service represents an integral part of the sales system. This starts from the design of the construction layout of the plant, through installation and commissioning and finishes with technical assistance to ensure the best solution for the customers.

Our after sales service ensures the continuing functional efficiency covering all aspects and has allowed our company to reach a high level of co-operation with our customers.

Both during the pre-commissioning phase in our works and during the installation at the customers site, specialist installation engineers carry out every aspect of a Mariani Installation to ensure the smooth and efficient ingress, building, commissioning and testing of all equipment.
Our local sales network guarantees close contact with the customer for any type of assistance or after-sales problem.
Furthermore, a staff of highly-qualified personnel, supported by constant technical training in our company, are always ready to intervene in any part of the world quickly and efficiently.


Contract Services
In order to support our customers in the planning and calculation of the plant management budget, our company can offer various contract formulae to cover maintenance and programmed visits to inspect Mariani equipment..


Training
Particular attention is paid towards the training of the customers personnel that follow and operate the equipment supplied. The training involves supplying all the necessary information for the correct running of the machines, not only during the start-up but also during their productive life span.
In addition to the detailed description of each technical item, we supply instruction manuals designed to make the operation of the machines clear and easy, both for their operation and maintenance.
This indispensable knowledge maintains the plants in perfect condition so as to guarantee a high level of efficiency and effective return of the investment to our customers.

For each model of machine, Mariani offers various forms of training, supported also by the use of multimedia instruments.

For any additional information and details, please contact our sales service sending the contact-us form or, if your browser does not support such forms, you are kindly requested to send an e-mail to the following e-mail address: info@mariani-it.com


Spare parts
Mariani constantly makes efforts to reduce the delivery terms of the spare parts requested by customers all over the world. Particular attention is given to the management of this service, from the computerised listings to the automatic order processing and the quickness of the delivery with the help of international express service couriers.

In order to grant an always more efficient service, we are experimenting with new management forms for the spare parts which are based on various options offered through the worldwide web-system.

Please see page :: e-Spares ::